Session 1 – Definition/Mindset & Professionalism of Sales
- Definition Of Selling.
- Your Sales Mindset.
- Key Characteristics to a Winning Mindset.
- Key Characteristics of top “Sales” “Person”.
- What Makes Great Salespeople.
- Sales Mindset & Motivation.
- Being Professional.
- Using Testimonials.
- Being A Professional Salesperson.
- Homework
Session 2 – Beliefs
- Beliefs.
- 4 Types of SalesPeople.
- 4 Types of Customers.
- What You Must Do As A Sales Person.
- Homework.
- Feedback.
Session 3 – Communication & Engagement
- Selling On Logic Or Emotion.
- The Language System Diagnostic Instrument.
- Steps To Learning.
- DISC Profiling.
- Homework.
- Feedback.
Session 4 – Prospecting/Qualifying & Targeting
- 5 Proven Ways To Increase Profit From Sales.
- Build Your Sales Process.
- AIDA – 4 Step Focus.
- Pipeline Management.
- Time Management.
- Homework.
- Feedback.
Session 5 – Lead Qualification
- The Question Funnel.
- Old Selling Vs New Selling.
- The Question Process.
- Your Purpose.
- Questions Softeners.
- Questions.
- Temperature Checking.
- Sales Elevator Pitch.
- Creating Buyer Experience.
- Homework.
- Feedback.
Session 6 – Technique & Sales
- Relationship Selling Techniques.
- Body Language Techniques.
- Understanding the Buyers Brain.
- Standards.
- Performance Phone Standards.
- Performance Retail Standards.
- Sales Skills.
- Homework.
- Feedback.
Session 7 – Sales Negotiation & Objection Handling
- Making Sales.
- Relationship Selling Techniques.
- Great Salespeople.
- Handling Objections.
- Overcoming Objections.
- Sales Negotiation Process.
- Win-Win.
- Sales Negotiation.
- Homework.
- Feedback.
Session 8 – Understanding Your Competition
- Products & Services Defined.
- Importance Of A SWOT.
- Competitive Difference.
- Niche.
- Unique Selling Proposition.
- Importance Of Sales Forecasting.
- Homework.
- Feedback.
Session 9 – Database & Tools
- Flow Chart Your Sales Process.
- KPI’s.
- Test & Measure.
- Sales Tools.
- Working Your Database.
- Homework.
- Feedback.
Session 10 – Customer Service & Support
- Customer Satisfaction.
- Give Customers More.
- Be Proactive.
- Innovation.
- Customer Service.
- Make It Easy To Buy.
- Critical Non-Essentials.
- Referrals.
- Ladder of Loyalty.
- Homework.
- Feedback.
Session 11 – The Enrolment
- Provide Solutions.
- Enroll.
- Asking Questions.
- Enrolment.
- Temperature Checking.
- Closing The Deal.
- Getting The Commitment.
- Homework.
- Feedback.
Session 12 – Scripts, Action & Deliver
- Maximize The Yes, Minimize The No.
- Follow Up.
- Using Scripts.
- Turning Your Vision Into Reality.
- Take Action.
- Review.
- Homework.
- Feedback.